Policies
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Please review all policies and procedures provided when making your appointment, including those listed below. To receive an instant price estimate and/or make an appointment, if you live in Virginia or Washington state, click HERE
Communication
Clients are to communicate via the patient portal. Messages are checked daily, and responses are sent within 24 hours.
If you are experiencing an emergency, having suicidal or homicidal thoughts or feel unsafe, call 911, go to your local emergency room, or call your local Crisis Hotline. If you are experiencing what you believe is a negative reaction to your medication, please call 911 or go to your nearest emergency room for evaluation.
Appointments
All appointments are conducted utilizing a secure video platform, requiring access to a webcam. The link for our appointment will be available on your appointments page in the patient portal and in your reminder email. It's encouraged that you check in early to give yourself plenty of time to test your video and audio connection, and to avoid needing to reschedule. Appointments are not conducted while one is driving, in a moving vehicle, or in a noisy environment. You will be asked to reschedule.
Insurance
If our provider is not "in network" with your insurance carrier, it will be your responsibility to pay out of pocket.
Visit Fees
Fees/copays will vary for those with insurance, per your individual policy. Those without insurance, or who prefer to pay out-of-pocket, those fees will be discussed when you make an appointment.
For those needing interpretation services, a third-party interpreter is required, at your expense. Friends and/or family members are not acceptable. The video conferencing platform used allows for three-way conversation, so your interpreter does not need to be at your location.
Missed or Canceled Appointments
Cancellations must be made at least 24 hours prior to the scheduled appointment to avoid a late cancel fee of $150. We understand things happen and you may miss your appointment for reasons that are out of your control, so we do you take this into consideration.
Late Policy
With an online platform that takes away the stress of weather conditions, traffic and trying to find a parking space, if more than 5 minutes late, appointment will be canceled and a no-show fee of $150 will be charged.
Medications
Prescriptions are sent directly to your pharmacy within your state of residence. You will receive enough medication refills until the next scheduled follow-up appointment. Occasionally refills do not always get sent to pharmacies as planned. In this case, please place your refill request through the patient portal. If you miss an appointment that was meant to discuss your progress and refills, a courtesy 3 day bridge refill will be sent, allowing you time to schedule an appointment. Refills for controlled substances are not sent if a required appointment is missed. Changes are not made to medication(s) without an appointment.
*** Please be advised that some medications, including controlled substances, may require lab work. Lab orders are sent to a Quest location in your area.
Administrative Policies
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We do not complete: FMLA paperwork, short or long term disability forms, letters requesting leave from work or school, disability evaluations, letters of approval for service or emotional support animals.
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We do not get involved with legal testimony, and ask that you employ an independent forensic psychiatric or psychological services should this type of evaluation or testimony be required.
Client Rights: You have the right to receive considerate, safe and respectful care, without discrimination as to race, ethnicity, color, gender, sexual orientation, age, religion, or national origin. You also have the right to ask questions about any aspects of your treatment. While we do hope you will speak with us if you are unhappy with our services, if you prefer to see another mental health provider, you are free to end treatment at any time.
Provider Rights: We have the right to terminate our relationship when we believe that our services are no longer beneficial to you and when we feel that another professional would serve you better. We also have the right to terminate our relationship when you do not cooperate with the proposed treatment, and if you or your family member/significant-other are hostile or aggressive.